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Frequently Asked Questions
Why Customers Continue To Choose Us
WIXnWAX helps you create your own unique candle experience. We take pride in making sure that your order is handled in just a few easy steps and that every detail of your purchase is taken into consideration. As you begin to create and design your unique candle order, we want you to know that we use the finest environmental / biodegradable materials when shipping your orders. We want our customers to know that with each and every order, we are doing our part to reduce our carbon footprint on the environment.
Frequently Asked Questions
WIXnWAX candle products are made with 100% all natural soy wax, natural cotton core wicks and scented fragrance oils. We do not create our custom candles with any additives or chemicals like parabens or phthalates.
Choosing soy wax is beneficial for a number of reasons. It’s a 100% natural, it burns cleanly and for a longer period of time than paraffin wax. The blend of soy wax, mixed with a good fragrance is amazing and can fill a room very quickly. Soy candles are better for the environment and for your health; they are non toxic and burn cleaner than paraffin wax. Soy wax produces 90% less soot than paraffin wax. That soot can blacken walls, ceilings and furniture, contaminate ventilation ductwork in your home and produce toxic carcinogens into the air that you breathe. Our WIXnWAX candle products are safe for your entire family, children, home and work spaces.
At the studio we recommend that you burn your candle for 3-4 hours at a time and a full 4 hours of burn time on the first initial burn out of the box. Always allow the burn pool to reach the edges of your container before extinguishing, this will allow the candle to burn evenly and prevent what’s called “tunnelling”. Please follow your candle care card and warning label located on the bottom of your candle jar before lighting your candles.
Keeping your wick trimmed to a 1/4” wick will prolong the burn life and longevity of the candle.
A longer wick will end up producing a larger flame, then melting the soy wax too quickly. Keeping the wick trimmed to a 1/4” before each burn will allow you to explore the full amount of burn time with your candle product.
We source all of our materials from companies here in Canada and the United States.
All of our candles are hand poured and hand packaged in our studio in Toronto, Ontario. At this time our studio is not open to the public.
At this time we do not have an in-person store that you can visit. All of our candle products are purchased and shipped through our online store that is located on our website. Local delivery is available to customers.
We recommend that you keep the wick trimmed to 1/4” and have a burn time of only 3-4 hours for each burn session.
- Our tea light collections have a burn time of 4-6 hours.
- Our 8 oz WIXnWAX Candle Collections have a burn time of 35-55 hours.
- Our 13oz and 14oz WIXnWAX Collections have a burn time of 60-85 hours.
All of our WIXnWAX fragrance oils are phthalate free. Phthalates are used to dissolve raw materials in goods, medicine and fragrances. There has been some concern of high levels of phthalates being linked to health issues, especially in children. Although the amounts of phthalates inside a candle product are minimal, WIXnWAX Candle Studio prefers not to work with fragrances and create custom candles with phthalates in them.
We use fragrance oils that do have a 30-70% component of "essential oils" however, we feel that the "fragrance oil” throw (scent) is stronger when used in candles. Essential oils tend to evaporate very quickly and produce a low fragrance throw when they are burned.
We are extremely excited about our candle products for this very important feature!!
For you to reuse your beautiful candle jar for items around the house, such as spices, snacks, toddler crafts, jewellery, even household plants, we have a few options on how to remove the wick, remove the wax and clean your container.
- FREEZER METHOD: Place your candle in the freezer, once the wax hardens, it can be chipped out with a metal spoon along with the wick, compost the wax, wipe clean and rinse jar with soap and water, dry and reuse.
- STOVE METHOD: Place a small amount of water in a small pot on the stove, place candle jar in the small pot with the water, turn up to low/medium heat, wait for wax to melt, using a metal spoon remove the wick, compost the liquid wax, wipe clean, rinse jar with soap and water, dry and reuse.
- OVEN METHOD: Place your candle on a baking sheet in a warm oven on low, allow the wax to liquify, keep an eye on the container. Carefully remove the container from the oven with protective hand gear, using a metal spoon remove the wick, compost the liquid wax, wipe and rinse jar with soap and water, dry and reuse.
- GLORIOUS GLASS COLLECTION: MICROWAVE - you can place the glass candle jar in the microwave for 35 -45 sec depending on the microwave (until wax has liquified) using a metal spoon remove the wick, compost the liquid wax, wipe clean, rinse jar with soap and water, dry, and reuse.
At WIXnWAX we like to introduce our customers to new scents and products as the seasons change. Follow us on social media, sign up for our newsletter and/or visit our website to keep up to date for upcoming new products, new fragrances and promotions.
Orders & Customer Care Questions
At WIXnWAX we make every effort to ship your orders as quickly as possible. Local free deliveries within a 5 km radius of our studio (Etobicoke, Toronto) can be requested during the check out process. Local and domestic orders that are being shipped leave our studio within 48 business hours and will take 2-7 days to arrive. Large wholesale orders leave our studio within 3-5 business days and will take 2 weeks to arrive depending on the season. Currently all orders (excluding special or bulk orders) are shipped from Toronto, Ontario Canada, you will receive a tracking number once your order has been fulfilled and shipped. Customers will receive and email receipt after check out , and email upon processing and a final email upon order completion. We will be sure to contact you if there is any delay in your order.
We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at tara@wixnwaxcandlestudio.ca.
You absolutely can send a candle as a gift to family, friends or loved ones. WIXnWAX offers our very unique and custom Loyalty Program called “Let It Shine”. When you purchase 4 candle products you will receive a 5th candle product free. What makes our Let It Shine Loyalty Program so unique is that you can choose to keep your free candle for yourself or send it to someone special. WIXnWAX will take care of the gift giving, shipping details, even a note can be written inside our “special requests” upon checkout.
We currently do not ship over seas, however we do ship all across Canada, Quebec and to the United States.
Yes we do!! For more information on bulk pricing please contact us via email at tara@wixnwaxcandlestudio.ca
Examples of large orders that WIXnWAX accommodates are:
- Candles as wedding favours
- Candles as gifts to give your clients or vendors
- Candles to burn in your salon/spa/hotel/restaurant
Want to know more about how we do what we do and how we started creating your favourite candles?
Our Story